WageDepth

Average Salary for Customer Service Representatives

SOC 43-4051 · Office and Administrative Support Occupations · 2024 data

The median annual wage for Customer Service Representatives in the United States is $42,830 ($20.59/hr), based on 2024 BLS OEWS data. Wages range from $30,690 at the 10th percentile to $62,730 at the 90th percentile nationally. An estimated 2,725,930 people work in this occupation across the country. The national median wage has grown 37.3% since 2014.

Median Annual

$42,830

Mean Annual

$45,380

10th Pct

$30,690

75th Pct

$50,140

Employment

2,725,930

Salary Distribution

$31k
10th
$36k
25th
$43k
Median
$50k
75th
$63k
90th

Highest Paying Metro Areas

Salary by State

State Median Annual
District of Columbia $49,210
Washington $49,150
Massachusetts $48,060
New York $47,840
California $47,790
Minnesota $47,470
Connecticut $47,260
New Hampshire $46,960
New Jersey $46,740
Rhode Island $46,490
Delaware $46,300
Oregon $46,280
Vermont $46,190
Colorado $46,020
Wisconsin $45,980
Maine $45,240
Iowa $44,990
Illinois $44,910
Alaska $44,760
Montana $43,820
Ohio $43,510
Arizona $43,440
North Dakota $43,160
Pennsylvania $43,080
Michigan $42,560
Missouri $41,850
Indiana $41,600
Nebraska $40,790
Hawaii $40,630
Maryland $40,310
Utah $40,150
Tennessee $40,130
South Dakota $39,760
North Carolina $39,530
Idaho $39,420
Wyoming $39,360
Virginia $39,210
Texas $39,100
Georgia $39,030
Nevada $38,950
Florida $38,890
Kansas $38,330
New Mexico $38,060
South Carolina $37,940
Alabama $37,730
West Virginia $37,610
Kentucky $37,580
Oklahoma $37,570
Arkansas $37,490
Louisiana $35,890
Virgin Islands $35,750
Mississippi $35,580
Guam $29,320
Puerto Rico $25,580

Salary by Industry

National median wage for Customer Service Representatives broken down by industry sector, 2024 data.

Industry Median Annual
Support Activities for Water Transportation $119,870
Hydroelectric Power Generation $73,530
Oil and Gas Extraction $72,590
Oil and Gas Extraction $72,590
Motor Vehicle Manufacturing $65,970
Engineering Services $65,760
Nuclear Electric Power Generation $63,020
Natural Gas Distribution $62,580
Aerospace Product and Parts Manufacturing $62,460
Pipeline Transportation $61,040
Engine, Turbine, and Power Transmission Equipment Manufacturing $60,190
Other Heavy and Civil Engineering Construction $59,970
Railroad Rolling Stock Manufacturing $59,160
Iron and Steel Mills and Ferroalloy Manufacturing $58,910
Paper Manufacturing $58,840
Converted Paper Product Manufacturing $58,840
Fossil Fuel Electric Power Generation $58,800
Electric Power Generation, Transmission and Distribution $58,700
Monetary Authorities-Central Bank $58,690
Monetary Authorities-Central Bank $58,690
Utilities $58,530
Utilities $58,530
Pulp, Paper, and Paperboard Mills $58,400
Securities, Commodity Contracts, and Other Financial Investments and Related Activities $58,250
Research and Development in the Physical, Engineering, and Life Sciences $58,030
Scientific Research and Development Services $57,750
Chemical Manufacturing (3251, 3252, 3253, and 3259 only) $57,610
Land Subdivision $57,520
Rail Transportation $57,520
Rail Transportation $57,520
Nonferrous Metal (except Aluminum) Production and Processing $57,450
Other Building Equipment Contractors $57,390
Architectural, Engineering, and Related Services $57,280
Grain and Oilseed Milling $57,080
Navigational, Measuring, Electromedical, and Control Instruments Manufacturing $57,060
Software Publishers $56,770
Semiconductor and Other Electronic Component Manufacturing $56,490
Labor Unions and Similar Labor Organizations $56,070
Computer and Electronic Product Manufacturing $55,030
Primary Metal Manufacturing $55,000
Foundries $54,790
Transportation Equipment Manufacturing $54,330
Painting and Wall Covering Contractors $54,280
Turned Product and Screw, Nut, and Bolt Manufacturing $54,190
Machinery Manufacturing (3331, 3332, 3334, and 3339 only) $54,080
Petroleum and Coal Products Manufacturing $54,050
Petroleum and Coal Products Manufacturing $54,050
Nonmetallic Mineral Mining and Quarrying $53,910
Other Electrical Equipment and Component Manufacturing $53,560
Machinery Manufacturing $53,330
Residential Building Construction $53,150
Construction of Buildings $53,130
Drywall and Insulation Contractors $53,110
Power and Communication Line and Related Structures Construction $53,090
Fiber, Yarn, and Thread Mills $52,660
Mining (except Oil and Gas) $52,550
Chemical Manufacturing $52,540
Ship and Boat Building $52,520
Publishing Industries $52,430
Manufacturing and Reproducing Magnetic and Optical Media $52,270
Electric Lighting Equipment Manufacturing $52,160
Nonresidential Building Construction $52,000
Fabricated Metal Product Manufacturing (3321, 3322, 3325, 3326, and 3329 only) $51,980
Inland Water Transportation $51,960
Machine Shops; Turned Product; and Screw, Nut, and Bolt Manufacturing $51,790
Machinery, Equipment, and Supplies Merchant Wholesalers $51,670
Communications Equipment Manufacturing $51,660
Heavy and Civil Engineering Construction $51,430
Steel Product Manufacturing from Purchased Steel $51,420
Insurance and Employee Benefit Funds $51,330
Chemical Manufacturing (3255 and 3256 only) $51,150
Machine Shops $50,940
Seafood Product Preparation and Packaging $50,860
Specialty (except Psychiatric and Substance Abuse) Hospitals $50,830
Fabricated Metal Product Manufacturing $50,730
Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures $50,610
Funds, Trusts, and Other Financial Vehicles $50,420
Veneer, Plywood, and Engineered Wood Product Manufacturing $50,420
Metalworking Machinery Manufacturing $50,400
Motor Vehicle Body and Trailer Manufacturing $50,300
Commercial and Service Industry Machinery Manufacturing $50,220
Plastics Product Manufacturing $49,920
Pharmaceutical and Medicine Manufacturing $49,880
Plastics and Rubber Products Manufacturing $49,860
Electrical Equipment, Appliance, and Component Manufacturing $49,840
Electrical Equipment Manufacturing $49,640
Rubber Product Manufacturing $49,600
Fabricated Metal Product Manufacturing (3323 and 3324 only) $49,560
Coating, Engraving, Heat Treating, and Allied Activities $49,530
Mining, Quarrying, and Oil and Gas Extraction $49,430
Freight Transportation Arrangement $49,360
Manufacturing $49,330
Utility System Construction $49,300
Web Search Portals, Libraries, Archives, and Other Information Services $49,290
Web Search Portals, Libraries, Archives, and Other Information Services $49,290
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance $49,260
Highway, Street, and Bridge Construction $49,200
Motor Vehicle Parts Manufacturing $49,200
Masonry Contractors $49,110
Other Food Manufacturing $49,030
Tobacco Manufacturing $48,760
Merchant Wholesalers, Nondurable Goods (4242 and 4246 only) $48,670
Medical Equipment and Supplies Manufacturing $48,540
Couriers and Express Delivery Services $48,470
Other Investment Pools and Funds $48,270
Wholesale Trade Agents and Brokers $48,210
Wholesale Trade Agents and Brokers $48,210
Support Activities for Rail Transportation $48,150
Merchant Wholesalers, Durable Goods (4232, 4233, 4235, 4236, 4237, and 4239 only) $48,110
Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers $48,080
Broadcasting and Content Providers $48,070
Telecommunications $47,990
Information $47,900
Support Activities for Animal Production $47,840
Sawmills and Wood Preservation $47,840
Miscellaneous Manufacturing $47,840
Other Transportation Equipment Manufacturing $47,820
Merchant Wholesalers, Durable Goods $47,820
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works) $47,810
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works) $47,810
Truck Transportation $47,770
Computer Systems Design and Related Services $47,660
Direct Insurance (except Life, Health, and Medical) Carriers $47,630
Credit Intermediation and Related Activities (5221 and 5223 only) $47,620
Newspaper, Periodical, Book, and Directory Publishers $47,600
Wholesale Trade $47,530
Other Specialty Trade Contractors $47,500
Research and Development in the Social Sciences and Humanities $47,370
Business Schools and Computer and Management Training $47,360
Testing Laboratories and Services $47,290
Alumina and Aluminum Production and Processing $47,240
Fruit and Vegetable Preserving and Specialty Food Manufacturing $47,170
Management of Companies and Enterprises $47,170
Management of Companies and Enterprises $47,170
Management of Companies and Enterprises $47,170
Couriers and Messengers $47,050
Grantmaking and Giving Services $47,030
Credit Intermediation and Related Activities $47,020
Nonmetallic Mineral Product Manufacturing $47,010
Other Miscellaneous Manufacturing $46,970
Sound Recording Industries $46,950
Insurance Carriers $46,870
Furniture and Related Product Manufacturing (3371 and 3372 only) $46,860
Merchant Wholesalers, Nondurable Goods $46,850
Wood Product Manufacturing $46,800
Specialized Design Services $46,800
Furniture and Related Product Manufacturing $46,790
Fabric Mills $46,760
Accounting, Tax Preparation, Bookkeeping, and Payroll Services $46,690
Finance and Insurance $46,660
Computer and Peripheral Equipment Manufacturing $46,560
Motor Vehicle and Motor Vehicle Parts and Supplies Merchant Wholesalers $46,530
Direct Health and Medical Insurance Carriers $46,500
Colleges, Universities, and Professional Schools $46,450
Other Wood Product Manufacturing $46,430
Apparel, Piece Goods, and Notions Merchant Wholesalers $46,370
Printing and Related Support Activities $46,350
Printing and Related Support Activities $46,350
Waste Treatment and Disposal $46,330
Merchant Wholesalers, Nondurable Goods (4244 and 4248 only) $46,320
Merchant Wholesalers, Nondurable Goods (4241, 4247, and 4249 only) $46,250
Professional and Commercial Equipment and Supplies Merchant Wholesalers $46,210
Educational Support Services $46,160
Construction $46,160
Building Finishing Contractors $46,140
Remediation and Other Waste Management Services $46,130
Business, Professional, Labor, Political, and Similar Organizations $46,090
Textile Mills $45,990
Support Activities for Transportation $45,960
Audio and Video Equipment Manufacturing $45,930
Water, Sewage and Other Systems $45,920
Legal Services $45,920
Farm and Garden Machinery and Equipment Merchant Wholesalers $45,870
Insurance Carriers and Related Activities $45,780
Scheduled Air Transportation $45,750
Local Government, excluding Schools and Hospitals (OEWS Designation) $45,720
Other Furniture Related Product Manufacturing $45,710
Advertising, Public Relations, and Related Services $45,700
Air Transportation $45,660
Scenic and Sightseeing Transportation, Other $45,650
Animal Slaughtering and Processing $45,610
Animal Food Manufacturing $45,520
Household Appliance Manufacturing $45,420
Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) $45,390
Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) $45,390
Residential Mental Health and Substance Abuse Facilities $45,280
Insurance Agencies and Brokerages $45,260
Services for the Elderly and Persons with Disabilities $45,220
Transportation and Warehousing $45,210
Jewelry and Silverware Manufacturing $45,190
Independent Artists, Writers, and Performers $45,170
Foundation, Structure, and Building Exterior Contractors $45,150
Nondepository Credit Intermediation $45,140
Medical and Diagnostic Laboratories $45,120
Automotive Parts, Accessories, and Tire Retailers $45,070
Psychiatric and Substance Abuse Hospitals $45,070
Home Health Care Services $45,030
Textile Furnishings Mills $45,000
Agencies, Brokerages, and Other Insurance Related Activities $44,990
Hospitals $44,960
Outpatient Care Centers $44,960
Dairy Product Manufacturing $44,930
Specialty Trade Contractors $44,870
General Medical and Surgical Hospitals $44,820
Textile and Fabric Finishing and Fabric Coating Mills $44,780
Support Activities for Mining $44,730
Support Activities for Mining $44,730
Nonscheduled Air Transportation $44,700
Television Broadcasting Stations $44,700
Professional, Scientific, and Technical Services $44,610
Building Equipment Contractors $44,610
Professional, Scientific, and Technical Services $44,610
Educational Services $44,610
Plumbing, Heating, and Air-Conditioning Contractors $44,580
Roofing Contractors $44,530
Waste Management and Remediation Services $44,510
Radio and Television Broadcasting Stations $44,480
Electronics and Appliance Retailers $44,480
Security Systems Services $44,440
Travel Arrangement and Reservation Services $44,410
Textile Product Mills $44,280
Other Insurance Related Activities $44,240
Footwear Manufacturing $44,200
Urban Transit Systems $44,090
Other Textile Product Mills $44,080
Local Government, including Schools and Hospitals (OEWS Designation) $44,070
Apparel Accessories and Other Apparel Manufacturing $44,050
Federal, State, and Local Government, including State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) $43,970
Real Estate $43,840
Leather and Allied Product Manufacturing $43,840
Other Leather and Allied Product Manufacturing $43,830
Solar Electric Power Generation $43,800
Office Administrative Services $43,800
State Government, excluding Schools and Hospitals (OEWS Designation) $43,720
Fuel Dealers $43,700
Waste Collection $43,700
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services $43,620
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services $43,620
Other Residential Care Facilities $43,600
Electrical Contractors and Other Wiring Installation Contractors $43,460
Motion Picture and Sound Recording Industries $43,420
All Other Ambulatory Health Care Services $43,340
Electronic and Precision Equipment Repair and Maintenance $43,300
Warehousing and Storage $43,280
Warehousing and Storage $43,280
State Government, including Schools and Hospitals (OEWS Designation) $43,200
Apparel Manufacturing $43,090
Cut and Sew Apparel Manufacturing $43,090
Technical and Trade Schools $43,090
Educational Services $43,070
Investigation and Security Services $43,060
Community Food and Housing, and Emergency and Other Relief Services $42,990
Elementary and Secondary Schools $42,900
Cross-industry, Private Ownership only $42,780
Scenic and Sightseeing Transportation, Water $42,670
Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities $42,640
Beverage and Tobacco Product Manufacturing $42,590
Automotive Body, Paint, Interior, and Glass Repair $42,470
Offices of Mental Health Practitioners (except Physicians) $42,410
Health Care and Social Assistance $42,380
Pharmacies and Drug Retailers $42,350
Ambulatory Health Care Services $42,210
Junior Colleges $42,130
Offices of Dentists $42,110
Individual and Family Services $42,110
Automotive Equipment Rental and Leasing $42,000
Management, Scientific, and Technical Consulting Services $41,780
Other Motor Vehicle Dealers $41,610
Agriculture, Forestry, Fishing and Hunting $41,600
Beverage Manufacturing $41,600
Automotive Mechanical and Electrical Repair and Maintenance $41,600
Support Activities for Agriculture and Forestry $41,600
Food Manufacturing $41,530
Other Support Services $41,350
School and Employee Bus Transportation $41,130
Leather and Hide Tanning and Finishing $41,090
Shoe Retailers $41,010
Other Ambulatory Health Care Services $40,920
Repair and Maintenance $40,890
Real Estate and Rental and Leasing $40,860
Offices of All Other Health Practitioners $40,800
Death Care Services $40,690
Facilities Support Services $40,600
Offices of Physicians $40,450
Social Advocacy Organizations $40,420
Health and Personal Care Retailers $40,300
Health and Personal Care Retailers $40,300
Support Activities for Air Transportation $40,070
Furniture, Home Furnishings, Electronics, and Appliance Retailers $40,000
Religious, Grantmaking, Civic, Professional, and Similar Organizations $39,950
Automotive Repair and Maintenance $39,860
Poured Concrete Foundation and Structure Contractors $39,830
Religious Organizations $39,780
Gambling Industries $39,500
Services to Buildings and Dwellings $39,290
Other Nondepository Credit Intermediation $39,260
Special Food Services $39,250
Social Assistance $39,220
Offices of Other Health Practitioners $39,180
Other Professional, Scientific, and Technical Services $39,130
Outpatient Mental Health and Substance Abuse Centers $39,040
Motor Vehicle and Parts Dealers $39,020
Apparel Knitting Mills $39,000
Offices of Physical, Occupational and Speech Therapists, and Audiologists $38,990
Exterminating and Pest Control Services $38,900
Scenic and Sightseeing Transportation $38,870
Radio Broadcasting Stations $38,870
Personal and Household Goods Repair and Maintenance $38,800
Rental and Leasing Services $38,680
Employment Services $38,640
Child Care Services $38,640
Motion Picture and Video Industries $38,640
Veterinary Services $38,530
Investigation, Guard, and Armored Car Services $38,500
Automobile Dealers $38,500
Local Messengers and Local Delivery $38,450
Farm Product Raw Material Merchant Wholesalers $38,410
Interurban and Rural Bus Transportation $38,300
Temporary Help Services $38,250
Furniture and Home Furnishings Retailers $38,230
Charter Bus Industry $38,080
Other Services (except Public Administration) $38,030
Support Activities for Crop Production $38,020
Rental and Leasing Services (5322, 5323, and 5324 only) $37,850
Support Activities for Road Transportation $37,750
Other Transit and Ground Passenger Transportation $37,560
Administrative and Support and Waste Management and Remediation Services $37,550
Transit and Ground Passenger Transportation $37,500
Administrative and Support Services $37,460
Offices of Optometrists $37,440
Jewelry, Luggage, and Leather Goods Retailers $37,440
Building Material and Supplies Dealers $37,340
Promoters of Performing Arts, Sports, and Similar Events $37,340
Nursing and Residential Care Facilities $37,300
Building Material and Garden Equipment and Supplies Dealers $37,240
Photographic Services $37,170
Landscaping Services $36,990
Vocational Rehabilitation Services $36,870
Ambulance Services $36,800
Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly $36,580
Traveler Accommodation $36,450
Casino Hotels $36,410
General Merchandise Retailers $36,410
Retail Trade $36,390
Other Schools and Instruction $36,380
Business Support Services $36,290
Other Miscellaneous Retailers $36,250
Accommodation $36,220
Residential Intellectual and Developmental Disability Facilities $36,140
Newspaper Publishers $36,050
Scenic and Sightseeing Transportation, Land $36,020
Sporting Goods Retailers $35,990
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers $35,950
Clothing and Clothing Accessories Retailers $35,800
Sporting Goods, Hobby, and Musical Instrument Retailers $35,780
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers $35,620
Other Personal Services $35,530
Wind Electric Power Generation $35,480
Performing Arts Companies $35,350
Other Automotive Repair and Maintenance $35,200
Nursing Care Facilities (Skilled Nursing Facilities) $35,140
Performing Arts, Spectator Sports, and Related Industries $35,060
Offices of Chiropractors $35,060
Lawn and Garden Equipment and Supplies Retailers $34,940
Gasoline Stations and Fuel Dealers $34,920
Beer, Wine, and Liquor Retailers $34,880
Other Support Activities for Transportation $34,860
Drycleaning and Laundry Services $34,850
Museums, Historical Sites, and Similar Institutions $34,820
Museums, Historical Sites, and Similar Institutions $34,820
Personal and Laundry Services $34,700
Sugar and Confectionery Product Manufacturing $34,640
Taxi and Limousine Service $34,230
Accommodation and Food Services $34,200
Theater Companies and Dinner Theaters $34,110
Miscellaneous Store Retailers (4594 and 4595 only) $33,990
Food and Beverage Retailers $33,980
Food and Beverage Retailers (4451 and 4452 only) $33,970
Civic and Social Organizations $33,280
Spectator Sports $33,220
Deep Sea, Coastal, and Great Lakes Water Transportation $33,150
Water Transportation $33,150
Food Services and Drinking Places $33,030
Drinking Places (Alcoholic Beverages) $32,860
Arts, Entertainment, and Recreation $32,860
Amusement Parks and Arcades $32,490
Bakeries and Tortilla Manufacturing $32,130
Book Retailers and News Dealers $32,020
Personal Care Services $31,580
Restaurants and Other Eating Places $31,540
Gasoline Stations $31,460
Amusement, Gambling, and Recreation Industries $31,200
Florists $31,200
Full-Service Restaurants $30,630
RV (Recreational Vehicle) Parks and Recreational Camps $30,500
Motion Picture and Video Exhibition $29,890
Other Amusement and Recreation Industries $29,850
Fitness and Recreational Sports Centers $29,440

National Wage Trend

View data table
Year Median Annual
2024 $42,830
2023 $39,680
2022 $37,780
2021 $36,920
2020 $35,830
2019 $34,710
2018 $33,750
2017 $32,890
2016 $32,300
2015 $31,720
2014 $31,200